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Professional Development

Telephone Skills from A to Z: The...

Beyond "Hello": A Practical Guide for...

 Great Customer Service on the Telephone..

Customer Service Over the Phone:...

 Delivering Knock Your Socks Off Service...

Milady's Salon Receptionist's Handbook:...

Ultimate Service: The Complete Handbook...

The First Thirty Seconds : A Guide to... Hospitality for Greeters and Ushers

Book Description
Greeters and ushers are the "first contact" with the congregation for many people who visit on Sunday morning. The number one question visitors want answered is: "Is this a friendly congregation?" They start forming their answer based in large part on how welcoming and helpful the greeters and ushers of the church are. This booklet provides clear training for these official representatives of the church, with an emphasis on hospitality. Giving copies to all the greeters and ushers in your church can help widen your church's welcome.
 

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The Employee's Guide to Superior...

   Complete Training for Receptionist