NATIONAL ASSOCIATION OF

 PROFESSIONAL RECEPTIONISTS®

 

EMPLOYER ASSISTANCE

Hello, May I Help You?  Which Image Represents Your First Person? Yeah? What???

      The First Impression of Your Company?

Need assistance with any of the following?

Front Desk Presentation

  • Image (Corporate Culture of Your Company)
  • Dress
  • Grooming
  • Hygiene
  • Language
  • Customer Service/Guest Management
  • Sensitivity Training
  • Stress Management
  • Punctuality/Time Management

Telephone Etiquette Skills

  • Use of Proper Language
  • Communicating Effectively
  • Voice Mail Etiquette
  • Call Screening

Office Protocol

  • Gate Keeping 101
  • Introductions
  • Greeting and Seating
  • Host or Hostess
  • Guest Services (Offering Coffee/Tea/Pastries)
  • Reception Area Traffic Flow

Reception Area/Waiting Room Functionality

  • Security/Emergency Preparedness
  • Reception Area Housekeeping
  • Reception Area Layout
  • Reception Signage
  • Switchboard Equipment
  • Reception Furniture
  • Office Equipment/Supplies
  • Communication Software

The National Association of Professional Receptionists offers you and your staff  the opportunity for self development with timely information that will transform your office environment and your employee's careers.

Click Here For A Free 30 Day Trial Membership

 

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Copyright © 2003-2017 NATIONAL ASSOCIATION OF PROFESSIONAL RECEPTIONISTS
Last modified: 06/01/2017

 

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